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In this episode I’m diving into a topic that has been a thorn in the side of dealerships for as long as I can remember – the used car department.

You’re probably wondering, “What do happiness and the used car department have in common?” Well, in more ways than one, both seem to slip out of reach just when you think you’ve got them figured out. But here’s the kicker: just like happiness, a successful used car department is achievable—if you know the six critical areas to master. From inventory challenges to sourcing strategies, and the all-too-familiar pain points of auctions and reconditioning, I’m laying it all out in this episode.

What We Discuss In This Episode:

We’ll cover some big questions: Why do disruptors like CarMax and Carvana seem to be thriving while others struggle to keep up? How do you make acquisitions your secret weapon instead of a financial sinkhole? And most importantly, how can you turn your used car department into a powerhouse of profitability—consistently?

After decades in the industry, I’ve seen it all. I’m going to break down the six critical areas every dealership needs to master to not just survive but thrive. And let me tell you, these aren’t theories—they’re proven, battle-tested strategies used by top dealers across the country.

Key Takeaways:

  • Why used car acquisitions are more profitable than selling cars.
  • The secret behind CarMax and Carvana’s winning strategies.
  • How to solve reconditioning and inventory challenges that plague so many dealerships.
  • The six areas you must master to turn your used car department into a revenue-generating machine.

So if you’ve ever felt like your used car department is more like a ticking time bomb than a money-making machine, this episode is for you. Together, we’ll explore how to finally crack the code on used car success and build something sustainable for the future.

The good news? Mastering the used car department is possible. It’s not easy, but by solving these six key areas, you can achieve sustainable success. As I mention in the episode, “Great processes, training, and discipline—combined with excellent client experiences—create a winning strategy.”

So grab a cup of coffee and join me for a no-nonsense, data-driven dive into what really makes a used car department thrive.

Let’s solve this together. You ready?

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