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Brandis Drummer is the Senior Vice President of NCM. With over 12 years of experience in the automotive industry, Brandis has a unique perspective on the challenges and opportunities faced by dealerships today. NCM, a leading consulting and education partner in the automotive sector, has been at the forefront of innovation and forward-thinking in the industry.

What we discuss in the episode:

  1. The innovative concept of NCM Labs, aimed at teaching people how to think and approach industry challenges
  2. The integrated approach NCM takes, combining training, continuous education, consulting, and data analysis for dealership success
  3. How NCM is adapting to the digital age and leveraging partnerships to provide a holistic view of the dealership
  4. The current outlook for the automotive industry in 2023 and how dealers can adapt to the changing landscape.
  5. The importance of a comprehensive and holistic approach to dealership management, training, and development.
  6. Addressing employee turnover in the automotive industry and the role of culture and career development in retaining top talent.

In today’s episode, we explore the importance of investing in people and fostering a sense of belonging within a dealership. We discuss how creating an environment where employees feel empowered to contribute to the success of the dealership and their own personal growth is key to retaining top talent. Our guest shares their experiences with NCM Labs, an innovative initiative designed to teach people how to approach industry challenges and develop creative solutions.

Creating that roadmap for employees to visualize their future within the dealership can be very powerful in terms of retention. Additionally, fostering a healthy work-life balance, recognizing employees for their achievements, and making sure they feel valued and heard can help build a strong culture that people don’t want to leave.

As things are changing, it’s important to encourage continuous learning and development within the organization. Providing employees with the tools and resources they need to adapt and grow will not only help them navigate the changes but also contribute to the overall success of the dealership.

To maintain low turnover, dealerships should focus on creating a positive culture that values employees, invests in their growth and development, and provides clear career paths for them to follow. By doing so, they can help ensure that their employees are well-equipped to adapt to the changing landscape of the industry and continue to thrive within their organization.

We also discuss the importance of data and the role it plays in gaining a comprehensive understanding of a dealership’s performance. By partnering with other data-driven companies, NCM is able to offer dealers a more in-depth view of their operations, resulting in better decision-making.

Don’t miss out on this engaging conversation with Brandis Drummer, who shares valuable insights on the future of the automotive industry, the importance of investing in people, and fostering a strong culture within dealerships. If you’re looking for innovative ideas, practical advice, and strategies to grow and succeed in the rapidly evolving automotive landscape, this episode is for you. Tune in now to learn more and stay ahead of the curve!

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