In this episode we’re joined with Jay Vijayan, the founder and CEO of Tekion, a company that transforms dealerships. Jay explains how innovation is key to the company’s success, citing the difference between the automotive software industry with tech companies and how they have been able to scale and grow over the past decade. He also emphasized the importance of constant innovation in the industry and how it drives value creation for the company and its users.
In today’s fast-paced world, time is a valuable commodity, and customers expect a seamless and efficient experience when it comes to their dealership needs. Tekion, a leading provider of innovative solutions for dealerships, recognizes this and has made it their mission to improve the processes and efficiency of dealerships.
One of Tekion’s solutions, the vehicle tracking system, not only saves time for customers but also improves the morale of employees. By reducing the time it takes to locate a vehicle, salespeople can focus on selling, and support staff can focus on helping customers. This results in a more enjoyable experience for the customer, and an easier, more profitable experience for employees.
But the benefits of Tekion’s solutions don’t stop there. The company has recently announced a platform that will allow dealerships to create their own technology products within Tekion, without any prior coding or programming experience. This platform is fully integrated and will help dealerships to improve cash flow and solve problems in new and innovative ways.
Tekion’s innovative solutions have the potential to revolutionize the dealership industry, making it easier and more profitable for dealerships to serve their customers. With a focus on indirect efforts, Tekion is delivering solutions that are not only obvious but also offer hidden benefits that will have a positive impact on dealerships.
The Importance of Live User Feedback in the Automotive Industry
The automotive industry is constantly evolving and it’s important for companies to stay ahead of the curve in order to provide better service to their customers. In today’s age, information is readily available, but when it comes to the NPS score of software players in the industry, it can be difficult to find. This is because many companies don’t measure their NPS score because they know that it may not be positive.
Live user feedback allows companies to learn about their customers and make improvements to their product. It is a great example of how innovation and client feedback can come together to create new and improved products. The end client ultimately dictates which business will succeed and which will not, based on the level of service and transparency they receive. It’s crucial for dealerships to understand this and for software companies to provide the tools necessary for them to succeed.
In conclusion, live user feedback is an important tool in the automotive industry. It allows companies to understand their customers, make necessary improvements, and drive innovation in their products. The end goal is to provide better service to customers and maintain their loyalty.
Tune in to this episode to learn more about Tekion and the innovative products they are introducing to the automotive industry.
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